Repairs

All maintenance and repair work within the scope of the Guarantee (the guarantee period begins with the purchase date on the checkout receipt) must be carried out by an authorised dealer.

If you should discover a fault in your IKRA gardening tool, which you purchased from us in the online shop, (both during and after the guarantee period), contact our friendly and competent customer service directly.

Use our convenient Form for returning a defective device for your repairs. Please provide the following mandatory information:

• Your complete address
• Your contact details (telephone/email)
• Customer number, invoice number & purchase date
  (You can find this information on the invoice slip)
• Guarantee
  (What guarantee period do you have for the device? Have you chosen the extended guarantee?)
• Article number / article name / model designation
  (Which device do you want to return? The model designation can be found on the device itself, in the operating instructions or on the original box, but also on your invoice)
• Fault description
  (Please provide a brief description of the fault on your device)

If you would prefer to get in touch with us via telephone initially, please contact our customer service:

+49 (0) 6071-3003-0

Please have the purchase receipt and the model designation at hand during the call. This will allow us to help more quickly.

Additional information

We will contact you as soon as we have received your information. If a repair is necessary within the guarantee period, we will pay the shipping costs (shipping to the service address and return to you).

If the guarantee period has expired, you will have to pay the shipping costs if you wish our service centre to carry out a repair. Of course, we are your competent partner for the repair of our equipment even after the manufacturer's guarantee period (2 - 5 years) has expired. We would be delighted to advise you and generate a price estimate, free of charge.

With the Ultralight hedge trimmers FHS 1545 and FHS 1555 products, you have a service guarantee of 15 years. Here too, a cost-free repair will be carried out in the event of a service case within the period of the manufacturer's guarantee. After that we will generate a price estimate, free of charge, and offer you a cost-effective repair.

Device repair generally takes about one week.

If we are covering the shipping costs (during the guarantee period), we will send you a cost-free return label from DPD by email. You can attach this to the package and take it to a DPD package shop for shipping. The return shipping is free of charge. If the gardening tool is too heavy to ship via DPD or if we feel that we cannot ask you to take it to a DPD package shop, e.g. shipping a lawn mower, we will arrange for a shipping agent to collect the device directly from your home. The shipping agent will agree a collection date with you by telephone or by email. Please enclose a copy of the invoice with the package as verification for the guarantee period.

During the guarantee period, the gardening tool in question will be repaired or replaced at our discretion. Replaced gardening tools or parts of devices transfer into our ownership. The utilisation of a guarantee service does not have the effect of extending the guarantee period. Also, there is no new guarantee period arising with the replacement of the device.

Guarantee claims are excluded in the event of:

• Misuse or improper handling
• Damage caused by the use of incorrect accessory parts
• Repairs carried out using non-original parts
• Application of force (impact, shock, fall, breakage)
• Wilful motor overloading
• Intervention to overhaul and improve the product
• Improper interventions, i.e. unauthorised repair attempts
• Failure to comply with the safety precautions (always read the operating instructions before commissioning) applicable for the device

Wearing parts are excluded from the guarantee. In the case of motors from other manufacturers that have been installed in our machines, the guarantees awarded by these manufacturers shall apply.

Of course, we know that any device fault is annoying. Naturally, you want to have your IKRA gardening tool back in service for your gardening work as quickly as possible. This is why we will always provide you with uncomplicated, quick and unbureaucratic assistance. Device repair generally takes about one week. Customer service and functionality are a priority with us.

We have service centres not only in Germany but also throughout the whole of Europe. This ensures that we are always close to our customers, even when it comes to repairs.

We are there for you:

+49 (0) 6071-3003-0

If you have additional questions, please contact us by telephone and we will be happy to help you. We will be delighted to advise you.

Our service office hours

Monday - Thursday	08:15 - 12:30 CET 13:15 - 17:00 CET
Friday	08:15 - 12:30 CET 13:15 - 15:45 CET