All maintenance and repair work within the scope of the Guarantee (the guarantee period begins with the purchase date on the checkout receipt) must be carried out by an authorised dealer.

If you should discover a fault in your IKRA gardening tool, which you purchased from us in the online shop, (both during and after the guarantee period), contact our friendly and competent customer service directly.

Use our convenient Form for returning a defective device for your repairs. Please provide the following mandatory information:

  • Your complete address
  • Your contact details (telephone/email)
  • Customer number, invoice number & purchase date
    (You can find this information on the invoice slip)
  • Guarantee
    (What guarantee period do you have for the device? Have you chosen the extended guarantee?)
  • Article number / article name / model designation
    (Which device do you want to return? The model designation can be found on the device itself, in the operating instructions or on the original box, but also on your invoice)
  • Fault description
    (Please provide a brief description of the fault on your device)

If you would prefer to get in touch with us via telephone initially, please contact our customer service:

+49 (0) 6071-3003-0

Please have the purchase receipt and the model designation at hand during the call. This will allow us to help more quickly.

Additional information you will find under "service & warranty"

Of course, we know that any device fault is annoying. Naturally, you want to have your IKRA gardening tool back in service for your gardening work as quickly as possible. This is why we will always provide you with uncomplicated, quick and unbureaucratic assistance. Device repair generally takes about one week. Customer service and functionality are a priority with us.

We have service centres not only in Germany but also throughout the whole of Europe. This ensures that we are always close to our customers, even when it comes to repairs.

We are there for you:

+49 (0) 6071-3003-0

If you have additional questions, please contact us by telephone and we will be happy to help you. We will be delighted to advise you.

Our service office hours

Monday - Thursday 08:15 - 12:30 CET
13:15 - 17:00 CET
Friday 08:15 - 12:30 CET
13:15 - 15:45 CET