Delivery

Overview / Selection:

• Countries
• Prices
• Shipping costs
• Delivery time
• Tracking deliveries & shipments
• Shipping
• Delivery to non-EU-countries
• Cash on delivery shipping
• Collection by the customer
• Delivery to package stations
• Express shipping
• Returns

 

Countries

We currently deliver to the following countries:

German-speaking area:
Germany, Austria, Switzerland

Europe & EU, alphabetically:
Belgium, Bulgaria, Croatia, Czech Republic, France, Great Britain, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain

 

Prices

All prices in the online shop include statutory value-added tax but do not include shipping costs. With orders of 50.00 EUR or more, to be delivered in Germany, shipping is free.

 

Shipping costs

You can find an overview of our shipping costs in our overview of shipping costs.

Please note: With orders of 50.00 EUR or more, to be delivered in Germany, shipping is free. In the shopping basket you are continuously informed of the amount by which your order must increase in order to qualify for free shipping. It is often worthwhile to order an additional accessory part, e.g. spools or chains, in order to qualify for free shipping. 

 

Delivery time

You can find the current delivery time stored in the information for the individual article. You can also find this in the shopping basket and in the Wish list. Our goods are normally ready for immediate shipping, delivery time ca. 5 - 10 days.

 

If an article is not available, we identify this on the detail page for the article, as follows:

If an article is identified in this way, it is not currently available and so can also not be ordered.

 

Tracking deliveries & shipments

Your order will be delivered to you quickly and reliably through the well-known DPD package service. You package will arrive safely, intact and punctually.

Keep an eye on your package at all times with the DPD shipment tracker.

Paket Navigator

You can install the Paket Navigator from DPD on your smartphone. This allows you to keep an eye on your package at all times and can control when and where your package will be delivered, if you are not going to be home. You can also track your shipment directly in the App. Alternatively, you can also track your shipment without using the App via paketnavigator.de in the Internet. On the day of delivery, DPD will give you a one-hour time window for the delivery via live tracking in the Paket Navigator. This enables you to know exactly when the DPD delivery agent will ring your doorbell, until just before the actual delivery.

DPD's flexible delivery options at a glance:

• Delivery to another address (e.g. office)
• Delivery to neighbours
• Leave package in designated safe place
• Delivery to DPD pick-up package shop
• Postponement of the delivery by up to 7 days

Flexible and reliable:
So, IKRA gardening tools will be a pleasure - even the shipping!

 

Shipping

We also use shipping companies for certain equipment e.g. heavy items such as petrol lawn mowers. The shipping agent will contact you by telephone in order to agree a delivery date. Please ensure that you have stored a telephone number in your customer account for this. The delivery will take place on the agreed date, free to the kerb.

 

Delivery to non-EU-countries

Please note that delivery to non-EU countries (e.g. Switzerland) may incur additional costs (customs processing, customs duties, taxes).

 

Cash on delivery shipping

With "cash on delivery" payment, you pay the invoice amount in cash to the parcel service agent upon delivery. There is a 9.50 euro COD charge.

 

Collection by the customer

We deliver only by means of shipping. Unfortunately it is not possible for customers to collect the goods themselves.

 

Delivery to package stations

We use the DPD parcel service for delivering our goods. For this reason, it is not possible to deliver to package stations.

 

Express shipping

Unfortunately, express shipping of your orders is not currently available.

 

Returns

Extensive details for returns are provided on another page. Take a look at the Returns page for this. Also read though our GT&Cs and Cancellation instructions for this.